Try out this brand-new forum for “test-driving” responses in stressful situations (e.g., interviews, networking, customer service, Q&A sessions). Expand your repertoire so you can readily adapt your response to the person and situation before you. Teach people how to treat you. Get better results with people at home and at work!

Learn tips for how to:
  Keep cool when people push your hot buttons.
  Decide when to be “nice” and when to be direct.
  Start, guide, interrupt, or stop conversations.
  Draw others out and make it safe for them to speak.
  Turn monologues into dialogues.
  Listen actively and stay focused.
  Ask and answer questions effectively and stay on point.
  Give feedback constructively, receive it graciously.
  Find your sense of humor.
  Make mistakes and not let them blow you out of the water.
  Gather your thoughts quickly and filter first.